Refund Policy

Automatic Refund Policy for Transactions Failed Due to GOPAY DIGITAL WORLD PVT LTD

In the event that a transaction fails for reasons directly attributable to GOPAY DIGITAL WORLD PVT LTD and the user receives confirmation from the associated payment gateway, we will initiate an automatic refund process. Refunds will be processed back to the user's account within a time period of 3 to 21 working days from the date of the original transaction.

Please note the following conditions and procedures for automatic refunds:

1. Failed Transactions: Transactions that fail due to technical issues or errors on the part of GOPAY DIGITAL WORLD PVT LTD and are confirmed as such by the payment gateway will qualify for automatic refunds.
2. Confirmation: Users will receive a corresponding confirmation from the payment gateway regarding the failed transaction and the initiation of the refund process.
3. Refund Timeframe: Refunds will be processed within 3 to 21 working days from the date of the original transaction. The exact timeframe may vary depending on banking processes and other factors.
4. Communication: If you have any questions or concerns regarding a failed transaction and the subsequent refund, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].
5. Exceptions: This automatic refund policy applies specifically to transactions that fail due to GOPAY DIGITAL WORLD PVT LTD. Other refund requests will be processed according to our standard refund and cancellation policy.

We are committed to ensuring a smooth and transparent refund process for our customers. Thank you for choosing GOPAY DIGITAL WORLD PVT LTD.